At Pinoy Express, we aim to provide reliable and convenient home delivery services. To ensure a smooth and disciplined experience for all customers, the following rules and guidelines apply:

  1. Accurate Information:
    Customers must provide accurate delivery details, including address and contact information. Order confirmation may be required over the phone.
  2. Delivery Coverage:
    • We currently deliver exclusively within Dubai (Dubai emirate, UAE).
    • Orders placed outside Dubai will not be processed until we expand operations to other Emirates.
  3. Delivery Charges:
    • A delivery fee of AED 8 applies to orders under AED 89.
    • Free delivery is available for orders above AED 89.
    • Delivery fees are non-refundable except under specific conditions outlined by the company.
  4. Same-Day Delivery:
    Orders placed before 8:00 PM are eligible for same-day delivery.
  5. Shipping Categories and Fees:
    Delivery charges may vary based on the category of goods, such as small or casual items, heavy goods, or certain food items. Specific shipping requirements and fees will be communicated during checkout.

We appreciate your understanding and cooperation in following our shipping policy to help us serve you better!