Welcome to Pinoy Express
We are at your service to provide you with an optimized shopping experience under the legal and in-house policies detailed below. By interacting with our website, customers acknowledge their unconditional agreement to our terms, conditions, policies, and regulations. Pinoy Express reserves the complete right to modify, upgrade, or edit these terms and conditions at any time. It is the responsibility of the customers to stay informed about updates, as the company is not obligated to provide individual notifications.
Refusal to accept and comply with these terms and conditions will result in the denial of service. Customers are required to read and accept all T&Cs to continue enjoying our services.
Authorized Information
As a customer, all information provided to us at any stage must be accurate and authentic. Providing false or misleading information constitutes a breach of our terms and conditions. Pinoy Express assures the complete safety of your personal data as per our Privacy and Cookie Policy. Visit the Privacy Policy page for more details on the data we collect and its usage.
Accepting and Canceling Orders
Pinoy Express reserves the right to accept or cancel any order for any reason. Order acceptance depends on product and vendor availability. Cancellation of previously accepted orders may occur due to reasons not disclosed to customers.
If a canceled order has already been paid for, a full refund will be provided. Cancellations may occur due to reasons including, but not limited to:
– Unavailability of products
– Inauthentic information provided by the customer
– Unclear requirements
– Issues identified by our team
– Failed online payments
– Declined cards
For specific items, additional customer information may be required by law or company policy. Customers failing to provide the necessary information will not be able to complete the purchase of such items.
Online Shopping and Website Policies
Pinoy Express retains all legal rights and copyrights associated with its website. Customers must not violate security boundaries while interacting with the site.
– Breaching another user’s privacy in physical or online interactions is strictly prohibited.
– Attempts to compromise data integrity, unauthorized system access, or breaches of server security will be considered criminal offenses with severe repercussions.
– Sending false promotional messages or emails using the name of Pinoy Express without authorization, or advertising personal businesses on our platforms, is strictly prohibited.
Registration and Restrictions
Placing orders on our website requires customer registration. To register as a member, customers must provide accurate information, including but not limited to:
– Email ID
– Full name
– Address
– Date of birth
– Phone number
Registered members can access their accounts using their email and password. Customers are solely responsible for the activity on their accounts and must safeguard their credentials. Pinoy Express is not liable for unauthorized account activity. However, we offer account recovery assistance through a simple verification process if a password is forgotten.
Product Pricing
Pinoy Express reserves the right to set product prices independently. Prices listed on our website may occasionally vary due to errors or promotional changes. All transactions will be conducted in UAE Dirham (AED).
Credit and Debit Card Information
Pinoy Express reserves the right to accept or decline any credit or debit card for purchases. Customers must use valid cards registered in their own name to avoid transaction issues. The use of stolen, expired, or illegally obtained cards is strictly prohibited and may result in legal action.
Disclaimer
Pinoy Express prioritizes providing the best service to our customers, including quality products and timely deliveries. However, under certain circumstances such as emergencies, adverse weather, or law and order disruptions, delays or cancellations may occur. In such cases, delivery charges are non-refundable.
Customers are encouraged to contact our support team for any assistance. Product details, including ingredients and nutrition guides, are not the responsibility of Pinoy Express, and customers are advised to verify product information independently. The company is not liable for any allergic reactions caused by products.